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Compliance & Data Privacy

Cookie Policy & Data Transparency

Last updated: October 2026 • Compliant with UK GDPR, EU GDPR, CCPA/CPRA, and AU/NZ Privacy Principles.

1. What Are Cookies & Local Storage?

Cookies and browser local storage are small text files or key-value data structures placed on your device when you visit pcrepair.support. We use them strictly to provide essential website operations (such as preserving your diagnostic session state and processing secure Stripe payments), prevent distributed denial-of-service (DDoS) attacks, and remember your regional preferences.

We never sell, rent, or trade your browsing habits or personal data to third-party data brokers.

2. Categories of Cookies We Use

A. Strictly Necessary & Security (Always Active)

Essential for the core technical delivery of our service. Without these cookies, features like booking slots, encrypted Quick Assist session generation, and checkout cannot function.

  • __cf_bm, cf_clearance: Cloudflare edge bot protection and human verification.
  • __stripe_mid, __stripe_sid: Stripe encrypted fraud prevention and secure card processing tokens.
  • pcrepair_consent: Stores your cookie preference choices (12 months expiry).

B. Diagnostic Performance & Telemetry (Optional)

Helps us understand technical site performance, core web vitals, and which troubleshooting guides resolve technical issues most effectively.

  • Aggregated pageview and latency metrics (anonymized IP addresses, no persistent cross-site tracking).
  • Self-check guide completion and diagnostic triage tool error resolution rates.

C. Regional Experience & Location (Optional)

Remembers your selected currency (£ GBP, $ USD, $ AUD, $ CAD, $ NZD) and localized regional technician dispatch routing.

3. Regional Privacy Rights

United Kingdom & European Economic Area (UK/EU GDPR):

Under UK and EU law, non-essential cookies require prior opt-in consent. You can decline or customize cookies at any time via the banner or our preferences button below.

United States (California CCPA / CPRA & State Laws):

We do not "sell" personal information as defined by California law. You may opt out of any non-essential analytics tracking at any time.

Australia & New Zealand:

Compliant with the Australian Privacy Principles (APPs) and the New Zealand Privacy Act 2020. Information is handled transparently with encryption at rest and in transit.

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